How PatchSuperstore.com Overcame DNS Challenges with DNS Made Easy on Cloudways

Q. Let’s start by getting to know you. Can you tell us a little about yourself and the story behind your business?

I’m Ian M, with over 20 years of experience in the promotional product industry. I specialize in Textiles, LEAN Manufacturing, Digital Printing, and Growth Hacking. Founded in 1999 and based in Florida, PatchSuperstore.com is a veteran-owned multinational corporation specializing in custom embroidered patches. With over two decades in business, we now offer a diverse catalog of 2500+ products and produce over 11 million patches annually.ian

We distinguish ourselves by providing exceptional value to our clients through competitive pricing, superior service, and the advantage of owning fully integrated production facilities—ensuring stringent quality control and swift order fulfillment.

Q. What were some of the biggest challenges or frustrations you faced with DNS management before adopting DNS Made Easy?

Before switching to DNS Made Easy, we experienced occasional downtime during DNS updates and found it challenging to manage DNS records efficiently across our growing online platforms. Additionally, slow propagation times were impacting our ability to swiftly launch new campaigns and updates.

Q. What was the tipping point that made you decide to switch to DNS Made Easy? How did this decision align with your broader business objectives?

The decision to switch to DNS Made Easy was driven by the need for better uptime, faster propagation, and streamlined DNS management. It aligned with our business objective of enhancing customer experience through reliable and responsive online services. It also helps it was offered by Cloudways as an addon so it made perfect sense.

Q. Since using DNS Made Easy on Cloudways, how has your website’s uptime and reliability changed? Any noticeable improvements?

Since migrating to DNS Made Easy on Cloudways, we’ve seen significant improvements in uptime and reliability. Downtime incidents have been minimized, and our website now responds faster during peak traffic periods.

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Q. What specific features of DNS Made Easy have become game-changers for your daily operations?

The real-time DNS updates and fast propagation times have been game-changers for us. They allow us to quickly implement changes without prolonged downtime, which is crucial for maintaining seamless operations.

Q. Could you share a specific instance where DNS Made Easy helped you avoid a critical issue or downtime?

During a server upgrade, DNS Made Easy prevented downtime by seamlessly redirecting traffic to an alternative server without interruption to our customers’ browsing experience.

Q. What advice would you give to other businesses considering the switch to DNS Made Easy on Cloudways?

For businesses looking to enhance their online presence, I would highly recommend DNS Made Easy on Cloudways for its reliability, speed, and ease of use. It’s a robust solution that scales with your business needs and ensures minimal downtime during critical updates.

Q. Based on your experiences, how satisfied are you with managing your DNS through DNS Made Easy on Cloudways?

We are extremely satisfied with DNS Made Easy on Cloudways. It has exceeded our expectations in terms of reliability and ease of use, allowing us to focus more on our core business activities.

Q. Looking ahead, how do you plan to leverage DNS Made Easy to further enhance your business operations?

Moving forward, we plan to leverage DNS Made Easy to implement advanced traffic management strategies, such as geo-targeting and load balancing, to optimize user experience and support our business growth initiatives.