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Pricing & Billing FAQs
How does 24/7/365 support work?
Every cloud hosting plan on Cloudways gives you online access to 24/7/365 support through Live Chat and our ticketing system. The Advanced and Premium Support add-ons give you access to exclusive benefits like quicker response time and enhanced access to our Support Team.
Do you charge any tax on monthly invoices?
Yes. Cloudways is based in Malta and we are required to charge Value Added Tax (VAT) to customers from the European Union.
As of January 1st, 2020, Cloudways has started adding Goods and Services Tax (GST) to invoices for customers located in the Singapore region. Starting from April 1st, 2023, we will also be collecting and remitting local taxes for customers located in Australia, Canada, India, and the USA. For details, click here.
What is a free trial?
It is a chance for you to familiarize yourself with Cloudways Platform and test its capabilities. No risk, no obligation, no credit card required and you can cancel anytime.
Can I have servers on separate pricing plans and separate cloud providers?
Yes, you can launch multiple servers of the same or different cloud hosting plans and providers. It is entirely up to you how many servers of which cloud hosting pricing plans and infrastructure provider(s) you launch.
Can I launch separate applications?
Yes. There is no restriction on the number of applications you can launch on a single server.
What if I change my Cloudways pricing plan midway through the month?
Cloudways charges you hourly. This means you are charged only for what you use. As soon as you change your cloud hosting pricing plans, it will be reflected immediately on your invoice.
When will I be charged?
We use post-billing method and charge in arrears. Invoices are issued in the first week of every month for usage of services in the previous month. You will be notified by email of your invoices. For details, click here.
Do you charge differently for servers in different regions?
Yes, pricing varies by region. AWS and GCP have different prices for their infrastructure in each region. We pass those regional pricing differences along to customers. Generally, North America and Europe regions tend to be less expensive than Asia Pacific and South America.
What if I exceed my bandwidth?
Cloudways follows a pay-as-you-go model for bandwidth usage. This means you only pay for the additional bandwidth you consume beyond your plan’s limit.
On Amazon Web Services (AWS), bandwidth is billed on-demand at $0.12/GB.
On Google Cloud Platform (GCP), bandwidth is billed on-demand at $0.12/GB.
On DigitalOcean, additional bandwidth is charged at $0.02/GB.
Is there a way to estimate costs prior to launching your server?
Yes. The exact pricing for whichever configuration you choose will be visible while launching your server. Note that pricing may vary based on location for AWS & GCP servers.
